Tender documents
Scope, specifications and closing dates.
Contact / Institutional Supply
Institutional supply desk
For government, county, healthcare, education, hospitality and NGO buyers seeking compliant supply against tenders or framework agreements.
At a glance
Key operating figures
Reported group figures relevant to this capability.
48 hrs
Quotation turnaround
eTIMS
Compliant invoicing
47
Counties served
30–90
Day credit terms
Submission
What to send
Complete tender documentation allows a firm quotation on first pass.
Delivery schedule
Locations, quantities and required delivery windows.
Compliance requirements
Certifications and documentation the award requires.
Contract terms
Payment terms, penalties and performance criteria.
Delivery
After award
Awarded contracts move to a managed delivery plan within five working days.
Account desk
Named contact and documented escalation path.
Delivery plan
Scheduled dispatch aligned to the contract calendar.
Documentation
Tax invoices, delivery notes and conformity certificates.
Performance reporting
Monthly fill rate and lead-time reporting.
Next step
Speak to the responsible desk
Every enquiry is acknowledged with a reference code and routed to a named owner.