Services / Institutional Procurement

Tender-ready procurement at scale

The group supplies institutional buyers with compliant documentation, framework pricing and delivery performance measured against contractual SLAs.

At a glance

Key operating figures

Reported group figures relevant to this capability.

eTIMS

Compliant invoicing

47

Counties served

98%

SLA adherence

30–90

Day credit terms

Buyers served

Institutional segments

Each segment has distinct documentation and delivery requirements.

Government & county

AGPO-aware submissions, statutory documentation and scheduled deliveries.

Healthcare

Facility supply with batch traceability and controlled storage.

Education & hospitality

Term-based and seasonal replenishment against framework pricing.

NGO & development

Donor-compliant records, reporting packs and audit trails.

Cargo trucks travelling an East African trade corridor at golden hour
Corridor haulageNorthern and Central corridor line-haul between Mombasa, Nairobi and the interior.

Delivery

Contract execution

Awarded contracts move to a managed delivery plan within five working days.

Framework pricing

Locked unit pricing across the contract term with volume bands.

Dedicated account desk

Named contact, escalation path and monthly performance reporting.

Documented compliance

Tax invoices, delivery notes and conformity certificates per consignment.

Performance reporting

Fill rate, lead time and exception reporting by delivery point.

Next step

Speak to the responsible desk

Every enquiry is acknowledged with a reference code and routed to a named owner.